1) This is ____ from Harris and Partners. How are you doing today?
2) Before we proceed, I’d like to inform you that this call is being recorded for training and quality purposes.
3) This call is regarding the inquiry you made about debt relief.
4) Is this a good time to talk?
5) At Harris and Partners, we are a licensed trustee, and we help consolidate your unsecured debts into monthly, manageable payments.
6) You mentioned that you have some unsecured debts you’re seeking help with.
7) Can you provide me with the names of the creditors and the amounts you owe to each of them?
8) Do you have any other debts, such as owing the CRA, taxes, student loans, personal loans, payday loans, or any other bills in collections?
9) I’m going to connect you with one of our certified counsellors, where you’ll have a free consultation. They will explore different options in order to eliminate your debts.
10) I hope you have about 10 to 15 minutes to go through the consultation, is that okay?
11) Can I place you on hold for a couple of minutes while I bring a counsellor onto the call?
12) Thank you for your patience. I have ______ available, one of our certified counsellors. Let me connect you to them now.